A Singapore Government Agency Website How to identify
A Singapore Government Agency Website How to identify

FREQUENTLY ASKED QUESTIONS

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Government Procurement Policies
1.   Visit the Ministry of Finance (MOF) website for your answers.
Procure to Pay Process
Procure to Pay Process
1.
What is procure-to-pay process?
The procure-to-pay process is a quick guide for Government Trading Partners (GTPs) on how they can get started on bidding for government opportunities on GeBIZ portal and getting paid at Vendors@Gov portal.
Trading Partner Registration
1.
Can I conduct business in Singapore after I register as a GeBIZ Trading Partner?
Applicants are advised that registration as a GeBIZ Trading Partner or Government Registered Supplier is not equivalent to a licence to conduct business in Singapore. Please visit the Accounting and Corporate Regulatory Authority (ACRA) website for more information regarding the registration of a business/company in Singapore.
2.
Do I need to register as a GeBIZ Trading Partner before I can respond to electronic Tenders, Quotations and Qualifications?
Interested Suppliers who wish to respond to electronic Tenders, Quotations and Qualifications will need to register as GeBIZ Trading Partners first before they can log in to respond to such electronic Tenders, Quotations and Qualifications.
3.
Can an individual register as a GeBIZ Trading Partner?
Yes, individuals can register as GeBIZ Trading Partner if they are interested to do business with Government agencies but for non-Singpass holders, approval is subjected on a case by case basis.
4.
How long does it take for local suppliers to have their registrations approved as GeBIZ Trading Partners (GTPs)?
Applications will be approved immediately upon successful submission. Authorised Representative will be informed via email on the outcome of the registration.
5.
Can an overseas suppliers register as a GeBIZ Trading Partner (GTP) and trade in GeBIZ?
Overseas suppliers can, upon successful registration, trade in GeBIZ.
6.
How long will it take for overseas suppliers to have their registration approved as a GeBIZ Trading Partner (GTP)?
Applications will be approved immediately upon successful submission. Authorised Representative will be informed via email on the outcome of the registration.
7.
How long will it take for overseas suppliers to receive their GeBIZ IDs?
Overseas suppliers will receive an email to activate their GeBIZ IDs and password upon successful registration.
8.
What is Authorised Representative (AR)? Why must a company appoint an AR?
The nominated Authorised Representative (AR) will represent your company in all GeBIZ transactions. This will help to authenticate who is representing the company to transact with The Government. The name of the nominated Authorised Representative must be a valid person's name that has the authority to represent the company.
9.
Is there a minimum age requirement to become a GeBIZ Trading Partner authorised representative?
GeBIZ Trading Partner (GTP) Authorised Representatives have to be at least 18 years of age at the time of registration as this is the minimum age at which contracts are binding and enforceable under the Singapore statute.
10.
Are GeBIZ Trading Partners (GTPs) working with Government Ministries and Statutory Boards required to establish banking arrangements to facilitate payment?
GTPs who work with Government Ministries and Statutory Boards for the first time should note that invoices should be submitted online via the Vendors@Gov portal.
You may refer to this guide (PDF, 1.51MB) on how to register and login to Vendors@Gov.
Foreign Companies may refer to this guide (PDF, 191KB) on Corppass Registration.
For enquiries about Vendors@Gov, please log a ticket with AGD Helpdesk.
11.
How can suppliers apply for Government Supplier Registration (for GRA supply head)?
After registering as a GeBIZ Trading Partner, you may wish to apply for Government Supplier Registration (for GRA supply head). Business opportunities may specify Government Supplier Registration (for GRA supply head) as a criteria.
12.
What is the relationship between "SGeBIZ" and GeBIZ?
"SGeBIZ", or "Singapore E-Business Pte. Ltd." is a privately owned company. "SGeBIZ" is not associated with GeBIZ in any way.
Trading Partner Login
1.
What are the login methods available to local and overseas suppliers?
There are 2 types of login authentication mechanism that can be used by GeBIZ Trading Partners: Singpass and GeBIZ ID. All methods will allow the GeBIZ Trading Partners to access the full suite of capabilities. Only non-Singaporean applicants who are not residing in Singapore will be given a GeBIZ ID and password to log in to GeBIZ.
For Company logging in with Singpass
2.
What is Corppass?
Singapore Corporate Access (Corppass) is a corporate digital identity and authorisation system for business and other entities (e.g. non-profit organisations and associations) to transact online with Government agencies. GeBIZ is one of the digital services to adopt Corppass so to provide business entities greater convenience of using a single digital identity. Singpass is used to verify a user for them to log in before proceeding to access and transact government digital services on behalf of the corporate entity.
3.
Can we share Corppass account with multiple staff?
No. The Corppass account is tied to an individual's Singpass. This will ensure the accountability of all transactions in the system.
4.
What do I need to do after adding/ swapping Authorised representatives?
For adding/ swapping of authorised representatives, please ensure that your Corppass company administrator has added that new user to the Corppass system and has been granted access to MOF GeBIZ e-service. The steps for swapping user accounts in GeBIZ remains the same. The sequence of initiating this step whether in GeBIZ or Corppass system does not matter. Note that the new Corppass user has to activate his Corppass account via Singpass.
5.
When I have a problem/ feedback regarding Corppass, who do I contact?
You can contact the Corppass service desk at
Tel: (65) 6335 3530
Email: support@corppass.gov.sg
Website: www.corppass.gov.sg
6.
Can I log in concurrently and transact with 2 internet browser windows?
Logging in concurrently via accounts belonging to the same user is not supported.
7.
After following all instructions, I encountered error when logging in to transact for my company. What should I do?
Please check that your Corppass administrator has granted your profile access to GeBIZ as a digital service. Remember to activate your Corppass account before use.
For Individual logging in with Singpass
8.
Who is eligible to get Singpass?
Singapore Citizens, Permanent Residents, Valid Employment Pass, Dependant Pass, S-Pass holders and Eligible valid Work Permit holders. Visit Singpass website for more details.
9.
Where can I get my Singpass?
Singpass is your personal password and it can be obtained and reset at the different Singpass counters or through the website. Visit Singpass website for more details.
10.
How do I setup my Singpass Two-Factor Authentication (2FA)?
To setup your Singpass 2FA, please visit Singpass website https://www.singpass.gov.sg/home/ui/support.
11.
Can I login GeBIZ without Corppass/Singpass 2FA set up?
The 2FA is is an additional measure to verify your identity and protect your GeBIZ account from unauthorised access. GeBIZ users are required to set up 2FA to login to GeBIZ via Corppass/Singpass.
12.
Can I share my Singpass with other authorised representative in my company?
Singpass is your personal credentials. It is important to keep your Singpass confidential and do not disclose it to anyone. You might like to perform a swap representative upon login instead if you need to allow other staff in your company to access GeBIZ as your company's Authorised Representative. For more information on how to swap representatives, please refer to the Edit Company Details online guide.
GeBIZ ID
13.
How can I apply for GeBIZ ID?
Overseas suppliers will receive an email to activate their GeBIZ IDs and password upon successful registration.
14.
Do I need to change the GeBIZ ID password that was issued to me?
You will be prompted to change your password upon the first login. Thereafter, you will need to change the GeBIZ ID password every 90 days.
Responding to Tenders
1.
What does the category "Business Opportunities" comprise of?
It consists of all the quotations, tenders, qualifications, request for information and auctions that are still open for submission or have closed.
2.
What does the category "Responses" comprise of?
It consists of all the submissions that you have made and are still open for amendment. It also consists of all the submissions that you have made for quotations, tenders and qualifications that have closed.
3.
What is a Tender?
A Tender is a method that is adopted to invite interested suppliers to submit bids and proposals for an intended procurement of goods or services with estimated value of more than $90,000, excluding prevailing GST.
4.
What is a Two Envelope Tender?
A Two Envelope Tender is a tendering mode that requires suppliers to segregate their technical supporting and price information in their offer.
5.
What is a Qualification?
A Qualification is the first stage of a two-stage Tendering Process whereby suppliers are invited to submit applications to qualify for the subsequent Tender. In their application, suppliers may be required to submit documents regarding their experience, capability, how they are able to meet the requirements etc. Only qualified suppliers would be able to submit a Tender Proposal for the subsequent Tender.
6.
What is the difference between a Tender and Quotation?
A contract is made when an offer is accepted. Quotations, by definition, are not offers in the legal sense. A quotation by a supplier is merely a statement of prices, which the supplier is prepared to supply the products or services if the supplier decides to accept an order for their supply. If the supplier refuses later to accept an order, or supply the goods or services at the prices given in its quotation, this cannot be considered a breach of contract, as there was no contract in the first place.
Tender are definite offers. If the Government accepts a properly prepared Tender, the Tenderer is automatically bound by a contract to fulfill the offer contained in his Tender.
However, by virtue of the GeBIZ Trading Partner T&C accepted by the GeBIZ Trading Partners (GTPs), both Quotations and Tenders submitted through GeBIZ are binding offers.
7.
How can I confirm that I have submitted my bid successfully?
An acknowledgement message will be displayed to confirm that your tender response has been submitted successfully. To view your submitted responses, access the "Responses" link after logging in to GeBIZ.
8.
What are the requirements to respond to tenders?
Specific requirements will be stated in the respective individual notices.
For electronic tenders, interested Suppliers will need to register as GeBIZ Trading Partners before they can respond to such tenders.
9.
How do I know that I have been awarded?
You can log on to GeBIZ website to check if you are been awarded for the tender.
10.
Do government awards to the lowest bid only?
The bids will be evaluated not only in terms of price, but also whether they have complied to all the requirement of the tender specification, quality of the goods and services, timelines in delivery, reliability and after-sale service.
11.
How do I invoice my client and receive payment from them?
12.
Why are file attachments containing the quotation or tender information available only upon login?
GTPs are still able to browse header information pertaining to the quotation or tender without having to log in. Based on the header information, GTPs can assess if the quotation or tender is something that they would be interested to respond to, then proceed to log in to download the documents for more details.
Quotation and tender information are for the sole purpose of enabling GTPs to submit responses to quotations and tenders called by government agencies. Hence it is appropriate that these documents be made available to GTPs only and not casual internet browsers.
It is also important to note that the information provided in the quotation and tender documents contains Intellectual Property and must thus be used for their intended purpose only.
Responding to Quotations
1.
What does the category "Business Opportunities" comprise of?
It consists of all the quotations, tenders, qualifications, request for information and auctions that are still open for submission or have closed.
2.
What does the category "Responses" comprise of?
It consists of all the submissions that you have made and are still open for amendment. It also consists of all the submissions that you have made for quotations, tenders and qualifications that have closed.
3.
What is a Quotation?
A Quotation is a method that is adopted to invite interested suppliers to submit bids and proposals for an intended procurement of goods or services with estimated value of up to $90,000, excluding prevailing GST.
4.
What is the difference between a Tender and Quotation?
A contract is made when an offer is accepted. Quotations, by definition, are not offers in the legal sense. A quotation by a supplier is merely a statement of prices, which the supplier is prepared to supply the products or services if the supplier decides to accept an order for their supply. If the supplier refuses later to accept an order, or supply the goods or services at the prices given in its quotation, this cannot be considered a breach of contract, as there was no contract in the first place.
Tender are definite offers. If the Government accepts a properly prepared Tender, the Tenderer is automatically bound by a contract to fulfill the offer contained in his Tender.
However, by virtue of the GeBIZ Trading Partner T&C accepted by the GeBIZ Trading Partners (GTPs), both Quotations and Tenders submitted through GeBIZ are binding offers.
5.
How can I confirm that I have submitted my bid successfully?
An acknowledgement message will be displayed to confirm that your quotation response has been submitted successfully. To view your submitted responses, access the "Responses" link after logging in to GeBIZ.
6.
What are the requirements to respond to quotations?
Specific requirements will be stated in the respective individual notices.
Interested Suppliers will need to register as GeBIZ Trading Partners before they can respond to the quotations.
7.
How do I know that I have been awarded?
You can log on to GeBIZ website to check if you are been awarded for the quotation.
8.
Do government awards to the lowest bid only?
The bids will be evaluated not only in terms of price, but also whether they have complied to all the requirement of the tender specification, quality of the goods and services, timelines in delivery, reliability and after-sale service.
9.
How do I invoice my client and receive payment from them?
10.
Why are file attachments containing the quotation or tender information available only upon login?
GTPs are still able to browse header information pertaining to the quotation or tender without having to log in. Based on the header information, GTPs can assess if the quotation or tender is something that they would be interested to respond to, then proceed to login to download the documents for more details.
Quotation and tender information are for the sole purpose of enabling GTPs to submit responses to quotations and tenders called by government agencies. Hence it is appropriate that these documents be made available to GTPs only and not casual internet browsers.
It is also important to note that the information provided in the quotation and tender documents contains Intellectual Property and must thus be used for their intended purpose only.
Other Business Opportunities
1.
What is a Qualification?
A Qualification is the first stage of a two-stage Tendering Process whereby suppliers are invited to submit applications to qualify for the subsequent Tender. In their application, suppliers may be required to submit documents regarding their experience, capability, how they are able to meet the requirements etc. Only qualified suppliers would be able to submit a Tender Proposal for the subsequent Tender.
2.
What is an Auction?
An Auction is one means which the Government can use to sell goods or properties.
3.
What is a Request for Information?
Request-for-Information (RFI) is used as a means to collect written information about market capabilities and practices. This information may be used to assist the government in formulating its requirements in subsequent Tenders and Quotations. Responses to RFIs are not offers and cannot be awarded. In addition, please note that RFIs are not Qualifications and will not be used to qualify suppliers meeting requirements.
Submission of E-Invoices
1.
Are GeBIZ Trading Partners required to submit their invoices online?
GeBIZ Trading Partners (GTPs) billing the Government Ministries and Statutory Boards are required to submit their invoices online.
2.
What are the benefits of submitting invoices online?
Submission of electronic invoices will allow trading partners to enjoy the following benefits:
Prompt and accurate payment in accordance with credit terms
No invalid rejection of invoices, no misplaced or loss of hardcopy invoices during dispatch
Easy tracking of the status of invoices online
3.
How can suppliers find out more information or seek assistance for matters regarding Vendors@Gov?
Suppliers should contact the Accountant-General's Department at this website.
4.
Who can trading partners contact for clarifications if invoices have been submitted after the goods/services have been delivered but the payment has not been effected within the payment term?
Trading partners should contact the buyer or relevant agency's finance department for further clarifications.
MINDEF suppliers can send an email to Vendor_Payment_Enquiry@defence.gov.sg for clarifications.
5.
What is Invoicing Instructions?
It is a document issued to suppliers, for the purpose of fund commitment, invoicing and payment.
GeBIZ Message Inbox
1.
What is GeBIZ Message Inbox?
GeBIZ Message Inbox helps the suppliers to communicate with the Buyer as well as Contract Managers. Suppliers will be notified after login if there is any new incoming message. They can view, reply and delete the messages.
2.
Why am I unable to compose a new message in the GeBIZ Message Inbox?
You can only reply to a message when the Buyer / Contract Managers send you a message.
3.
I cannot find a message which I have previously seen.
You can search for messages with keyword on the subject or document description. You can also sort the columns: Subject and Received Date.
4.
How do I reply to a message?
You can reply to a message by going to "Messages" > select the message > click on the "Reply" button.
5.
How do I add new recipients when I reply to a message?
You can only reply to the sender's list and cannot add new recipient.
6.
I cannot post my complete message.
The message can only take up to 4000 characters.
7.
What type of files can I attach in a message?
You can attach the following file types: csv, doc, pdf, ppt, rtf, txt, xls, zip, bmp, gif, jpeg, jpg, tif, docx, pptx and xlsx. Some agencies may have specific file upload restrictions. Please check within the document for the specific instructions.
Government Supplier Registration Services
1.
What is Government Supplier Registration (for GRA supply head) used for?
Business entities wishing to tender for the supply of goods and / or services to the public sector (i.e. Government ministries, departments, institutions, statutory boards, and other public sector organisations) may be required to apply for Government Supplier Registration (for GRA supply head) with the Ministry of Finance. If Government Supplier Registration (for GRA supply head) is required for any particular tender, it will be stated in the tender notice and documentation.
2.
How do I apply for a Government Supplier Registration (for GRA supply head)?
Applicants must be registered as GeBIZ Trading Partners first before being able to apply for Government Supplier Registration (for GRA supply head). (Application to be a GeBIZ Trading Partner is done online via GeBIZ) All applications for Government Supplier Registration (for GRA supply head) (i.e. new applications, applications for renewal and upgrading, and applications for additional supply heads) are carried out online via GeBIZ. The authorised representative of the GeBIZ Trading Partner is required to log in before applying for Government Supplier Registration (for GRA supply head).
3.
What documents are required for Government Supplier Registration (for GRA supply head) application?
a.
The company / business ARCA (f.k.a RCB) registration number
b.
For companies, a copy of the latest Audited Financial Statements and for businesses, a copy of the latest duly certified Profit & Loss Accounts and Balance Sheet. These documents can be attached as an electronic file (created by scanning the hardcopy of the document) to the application.
c.
A functioning email account (as all correspondence will be made via email)
d.
Applicant's credit card if opting to pay by electronic payment
4.
What are the charges to apply for Government Supplier Registration (for GRA supply head)?
Applicants are required to pay a processing fee of S$44.97 (inclusive of GST) before 1 Jan 2024 and S$45.39 (inclusive of GST) from 1 Jan 2024 per application.

All fees are to be paid to CrimsonLogic Pte Ltd within 7 days of application. Payment will be prompted and can be made online using Mastercard or Visa credit cards upon completion of the online GSR application submission via https://www.gebiz.gov.sg. More information can be found in the GSR Application Guide (PDF, 372KB).
5.
What are the evaluation criteria used for Government Supplier Registration (for GRA supply head)?
The Net Tangible Asset and annual Turnover are the 2 criteria used. Applications are evaluated based on the applicant meeting the minimum criteria found in Appendix B of the Government Supplier Registration (for GRA supply head) Guidelines (PDF, 372KB).
6.
Can a newly set-up company apply for Government Supplier Registration (for GRA supply head)?
Yes.
7.
What is the time taken for an application to be approved?
Applicants are to ensure that payment of processing fees is made and supporting financial statements are submitted for verification, within 7 days of application, else the approval will be cancelled.
Applications that do not fulfil any of the abovementioned criteria will not be allowed to submit online. Normally upon receiving all required documentation and payment, applications are processed within 3 working days. Applicants can also opt for an "Express Service" to have their application processed within 1 working day. Please contact CrimsonLogic Pte Ltd at 6887-7777 if you require your application to be processed within 1 working day.
8.
I have registered with BCA for the construction head, must I apply for Government Supplier Registration (for GRA supply head) as well?
BCA is the authority for evaluating and approval for all the Construction and Engineering Heads. For the general supply/ service heads, you may need to apply for Government Supplier Registration (for GRA supply head).
9.
Do I need to apply for Government Supplier Registration (for GRA supply head) if I am already registered with GeBIZ?
A supplier needs to apply for Government Supplier Registration (for GRA supply head) to have his/her tendering capacity for a particular category of goods/services assessed and ascertained.
10.
Is there a validity period of an approved Government Supplier Registration (for GRA supply head) application?
Yes. The validity period of any approved registration is either one and a half (1.5) or three (3) years, depending on the applicant meeting the minimum criteria set out in Appendix B of the Government Supplier Registration (for GRA supply head) Guidelines (PDF, 982KB), and will automatically lapse unless an application to renew is approved before the expiry date.
11.
When can I renew my Government Supplier Registration (for GRA supply head) application?
Application for renewal is only available within 3 months prior to expiry of the current supply head(s).
12.
I am unable to find Renew Application option when I log in to GeBIZ.
You can only renew your Government Supplier Registration (for GRA supply head) if you fulfil the following conditions below:
1.
There is no existing pending application with CrimsonLogic Pte Ltd
2.
Your current supply head(s) are within 3 months prior to expiry
13.
Who can I contact for enquiries related to Government Supplier Registration (for GRA supply head)?
You can contact CrimsonLogic Pte Ltd for any queries related to Government Supplier Registration (for GRA supply head).
6887 7777 (Tel)
gsr-processing@crimsonlogic.com
Trading Partner Administration
1.
Can I update my own company's information?
Yes. You can update your own company's information by logging in to GeBIZ website. For more information on updating your company's information, please refer to the Edit Company Details online guide.
2.
Can I update my own company name?
You will not be allowed to update your own company's name by logging in to GeBIZ website. However, you can complete the Update of GeBIZ Trading Partner Information (DOC, 40KB) form and email the request to support@gebiz.gov.sg.
3.
Can I swap the authorised representative?
Yes. You can swap the authorised representatives. For more information on swapping representatives, please refer to the Edit Company Details online guide.
4.
How do I subscribe to email alerts?
Any supplier can sign up to get email alerts on new GeBIZ Business Opportunities. For more details, please click here: https://www.gobusiness.gov.sg/gebiz-alerts/.
5.
There is only one single authorized representative and he cannot be located or has left the company. How can I take over the account?
You may engage your company Corppass Administrator or Sub-Administrator with access right to GeBIZ e-Service to log into GeBIZ and swap the account to you. To locate your Corppass Administrator or Sub-Administrator, you can search for them in the Corppass website after you have login.
Trading Partner Billing
1.
What is the subscription fee for GeBIZ Trading Partner account?
The first authorised representative (AR) account is free and the subscription fee for each subsequent account is SGD 280 per annum.
Note: From 01 Sep 2014, the annual subscription fee for each payable GeBIZ Trading Partner account will be SGD 280 (inclusive of the prevailing Goods and Services Tax).
The subscription fee for the first GeBIZ Trading Partner account will remain free of charge.
2.
Can GeBIZ Trading Partner transfer their account to another person?
Yes, you can perform a swap user in GeBIZ if the user belongs to the same company.
3.
Can GeBIZ Trading Partner transfer their account to another company?
No, each company is considered to be a separate entity, except for the change of name, so no transfer of account across a company is allowed.
4.
If the paid authorised representative terminates his/her account before the subscription is due, will I get a refund?
No, GeBIZ subscription fee is non-refundable.
5.
What is a Non-Bidding Representative Account and what is the subscription fee?
A Non-Bidding Representatives was introduced to allow GeBIZ Trading Partners to segregate the business and financial administrative tasks among their authorised representatives.
The account for Non-Bidding Representatives will not be able to respond to business opportunities and view invitations/watchlist/submitted responses. However, he/she will have access to the contracting instruments and period contracts.
The annual subscription fee of a Non-Bidding Representative account is SGD 70, inclusive of prevailing GST.
6.
What is the payment mode for GeBIZ invoices?
eNETS Credit is the only payment mode available in GeBIZ.
7.
What are the cards that are supported in eNETS Credit payment mode?
eNETS Credit supports the following:
All VISA credit cards
All MasterCard credit cards
All MasterCard debit cards
Visa Electron debit cards
eNETS Credit does not support the following:
American Express (AMEX) cards
JCB cards
8.
Can I pay via Flexipay?
No, this payment mode has ceased with effect from 31 Jan 2010.
9.
Can I pay via cheque?
No, GeBIZ does not accept cheque payment.
10.
What do I need for the eNETS Credit payment mode?
To make an online payment via eNETS Credit payment mode, only a web browser with internet access and a credit / debit card is required. The necessary arrangement that the suppliers need to make is to be prepared to have a credit card for the payment.
11.
What is the transaction limit for eNETS Credit payment?
The transaction limit for using eNETS Credit is $20,000.
12.
If my company was using FlexiPay as a payment mode for GeBIZ invoices, do I need to submit a form to effect payment via eNETS?
No, you do not need to submit a form to change your payment mode.
13.
How do I pay via eNETS?
First, create an invoice for payment. Click on the "eNETS" icon, on the payment gateway page and submit your credit cards details.
14.
How do I pay for a new payable authorised representative / non-bidding account?
The existing authorised representative needs to create a bill invoice payment by logging into GeBIZ.
Click on "Company Admin" > "Purchase Account" and generate a payment notice, and subsequently a bill invoice for payment.
15.
Do I need to create an invoice to renew the account subscription for existing payable authorised representative / non-bidding account?
No, an invoice will be automatically generated by the GeBIZ system 30 days before the subscription expiry date.
16.
What is the difference between the Authorised Representative account and the Non-Bidding Representative account?
a.
The Authorised Representative account will have access to the full suite of features in GeBIZ.
b.
The Non-Bidding Representative account will not be able to respond to business opportunities and view invitations/watchlist/submitted responses. However, he / she will have access to the contracting instruments and period contracts.
Note: Charges are valid as of 01 Sep 2014. The subscription fee for the first GeBIZ Trading Partner account will remain free of charge.
GeBIZ Trading Partner Access Authorised Representatives Non-Bidding Representatives
Annual Subscription Fees (from 01 Sep 2014 until further notice) First AR account is free of charge; second and subsequent AR account is SGD 280 SGD 70
View and download documents from Business Opportunities? Yes Yes
Respond to Business Opportunities? Yes No
View invitations, watchlist and Submitted Responses? Yes No
Access to Contracting Instruments, Period Contract? Yes Yes
Subscribe to RSS alert notifications? Yes Yes
17.
I have made more than one payment for a user account renewal. What can I do?
You can contact GeBIZ Billing Team at billing@gebiz.gov.sg for assistance on this matter.
Supplier Information Services
1.
How do I register for this Supplier m-Alert (SMART) service?
With effect from 01 December 2016, the Mobile-Alert service will be discontinued. You will continue to receive notification via email.
2.
Can I register for more than one mobile number to receive the alerts through SMART?
With effect from 01 December 2016, the Mobile-Alert service will be discontinued. You will continue to receive notification via email.
3.
Can I use a foreign mobile number to register for this SMART service?
With effect from 01 December 2016, the Mobile-Alert service will be discontinued. You will continue to receive notification via email.
4.
Will I receive the alert if my application for Government Supplier Registration (for GRA supply head) is rejected?
With effect from 01 December 2016, the Mobile-Alert service will be discontinued. You will continue to receive notification via email.
5.
Is it mandatory to join the SMART service? Will I still receive the usual e-mail alerts?
With effect from 01 December 2016, the Mobile-Alert service will be discontinued. You will continue to receive notification via email.
6.
I found the SMART service to be useful. Will GeBIZ provide SMS alerts for other areas?
With effect from 01 December 2016, the Mobile-Alert service will be discontinued. You will continue to receive notification via email.
RSS Feed for Opportunities and Award
1.
How do I subscribe to the RSS feed?
There are two methods to subscribe to RSS. Firstly, you can download a RSS reader program. This provides a user-friendly interface to read the RSS information feeds from your favourite websites on your computer. You can also subscribe to new RSS feeds or manage your existing feeds via the reader. Secondly, you can use an internet browser that supports RSS to bookmark the RSS URL and browse the RSS.
2.
How do I get a feed reader?
There is a range of feed readers available online. Different readers work on different operating systems, so please take this into account when you choose one, and follow the instructions.
3.
Does the RSS list all the Business Opportunities and Award information in GeBIZ?
No, only Open Tenders and Quotations with at least one procurement category, and are published or awarded in the last 2 days will be listed.
4.
What are the benefits of using RSS in GeBIZ?
The RSS will allow easy synchronization of business opportunities to your desktop or mobile devices installed with a RSS reader. It will reduce the time required for you to be updated of business opportunities and award information in GeBIZ.
5.
How are the RSS feeds categorized?
The RSS feeds in GeBIZ are grouped according to the procurement category in which the Tender or Quotation is being tagged to. Only Open Tenders and Quotation will be listed in the RSS feed.
6.
How often is the information refreshed?
The Business Opportunities will be refreshed hourly. The Award information will be refreshed daily.
GeBIZ Mall
1.
Who can use GeBIZ Mall?
As long as you are a GeBIZ Trading Partner, you are allowed to use GeBIZ Mall.
2.
Is GeBIZ Mall free?
Every company enjoys a complimentary 10-item listing to host their catalogue items. If you require to host more items, you would have to purchase a catalogue hosting plan.
3.
How can I pay for the catalogue hosting service charges?
To make payment for the catalogue hosting service charges, please refer to the Pay Hosting Plan Service Fees online guide.
4.
What payment mode is available?
There is 1 electronic payment mode: eNets Credit. Cheque payment is not allowed.
5.
What is the publication period of the catalogue hosting plan?
The items in the catalogue hosting plan will be published for 1 year.
6.
What is the cost of the catalogue hosting plan?
There are different catalogue hosting plans available. Please click on "Pricing Structure" (PDF, 70KB) for more information.
7.
Is there any transaction charge for goods and services procured on GeBIZ Mall?
There is currently no transaction charge levied on suppliers for GeBIZ Mall Purchase Orders issued.
8.
How many items can I publish in my catalogue hosting plan?
This depends on which catalogue hosting plan you have purchased. For more information on item publication, please refer to Create a Hosting Plan online guide.
9.
How many catalogue hosting plan can I have?
You can purchase as many hosting plans as you wish.
10.
Is there any deadline to publish my items for my catalogue hosting plan?
You must determine the start date of your catalogue hosting plan. The start date must be within 14 calendar days from the purchase date of the hosting service plan so that you have ample time to prepare your items.
11.
What is the publication start time for the catalogue hosting plan?
The publication start date at time 0001 hour, the system will start to copy your prepared catalogue items marked for publication to the published item area.
12.
Can I create any new items in my catalogue hosting plan after it has been published?
You are allowed to create new items once your catalogue hosting plan starts as long as there are still vacant counter. For more information on creating new items, please refer to Create a Hosting Plan online guide.
13.
Can I edit my items in my catalogue hosting plan after it has been published?
You are allowed to edit the items once your catalogue hosting plan starts. For more information on editing your items, please refer to Create Hosting Plan online guide.
14.
After creating or editing my items in the catalogue hosting plan, how long will it take effects?
If there are any changes to the item in your catalogue hosting plan, the changes will be immediate.
15.
How do I know if there is any purchase for my items?
You can view the offers after logging in to GeBIZ, proceed to GeBIZ Mall and click on "Buyers' Offers".
16.
Can I view my catalogue hosting plan information?
You can view your catalogue hosting plan, after logging in to GeBIZ, and proceed to GeBIZ Mall.
17.
Can I terminate my catalogue hosting plan and get a refund?
You are not allowed to terminate any catalogue hosting plan and there will be no refund.
18.
Can I extend my catalogue hosting plan?
Each catalogue hosting plan is only valid for a period of 1 year.
19.
Can I upload image for my item?
Only one image is allowed for one item. The image must be less than 300X300 pixels and less than 50KB in file size.
20.
I have too many items to be created. What can I do?
You can use a template and upload your items using the template.
Security
1.
What security measures has GeBIZ taken to protect my data?
GeBIZ uses latest Secure Socket Layer (SSL) communication protocol and encryption to safeguard and secure the transmission of data between you and us. This communication protocol is to protect your data with encryption whilst in transmission.
You are recommended to use the browsers which supports the latest SSL communication protocol and encryption.
2.
What browsers should I use to access GeBIZ?
MS Edge 86+
Firefox 83+
Chrome 86+
GeBIZ uses latest SSL communication protocol and encryption which may not be supported by older version browsers. Therefore, our website will no longer be accessible by older version browsers.