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Provision of 24/7 contact centre services for SFA
Provision of 24/7 contact centre services for SFA

OPPORTUNITY DETAILS

OPEN
The information contained within the procurement notices/documents is intended for the sole purpose of suppliers preparing for their bids, and shall be used only for this intended purpose. They shall not be reproduced, distributed, adapted, modified, republished, displayed, broadcasted, hyperlinked, framed or transmitted in any manner or by any means without prior permission, other than for its intended purpose.
SFA000ETT26000065
SFA000/(P)022(26)
Singapore Food Agency
20 Aug 2026 03:50PM
90 Days
For clarification, please liaise with Ms Celine Lian at Celine_Lian@sfa.gov.sg.
Services
If the tender is a two envelope tender, you need to submit separate technical and price documents in your response.
No
Expenditure
Yes
Period Contract
01 Jan 2027
31 Dec 2028
Open Tender
If the tender allows request for proposal, suppliers can counter propose with different items as long as it fulfills the intended objective of the original item.
No
Please refer to the tender documents to find out if the Government Registration Authority (GRA) registration is a critical (i.e. mandatory), non-critical or fully exempted evaluation criterion.
EPU/SER/19 - Service (Data Entry, Supply of Manpower) [$5,000,000 (EPU S7)]
EPU/SER/30 - Service (Management) [$5,000,000 (EPU S7)]
EPU/SER/35 - Service (Training of Personnel) [$5,000,000 (EPU S7)]
Services ⇒ Professional Services
Closing on
16 Sep 2026
04:00PM
Electronic Submission
Site Briefing on
01 Sep 2026
11:30AM
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TENDER DOCUMENTS
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WHO TO CONTACT
(For all queries pertaining to this tender, please seek clarification from the person(s) listed below.)
MS CELINE LIAN
Celine_Lian@sfa.gov.sg
52, Jurong Gateway Road, JEM Office Tower, #14-01 Singapore 608550
AWARDING AGENCY
Singapore Food Agency
CONTACT PERSON'S DETAILS
52, Jurong Gateway Road, JEM Office Tower, #14-01 Singapore 608550
SITE BRIEFING
Yes
01 Sep 2026
11:30AM
Virtual Briefing
All participating Tenderers must attend the compulsory briefing. Offer(s) submitted by Tenderer who did not attend the compulsory briefing shall be excluded from consideration. Tenderers are required to register their attendance via this link <go.gov.sg/2026-sfa-occ> before 12.00 pm on 28 August 2026. Details to access the virtual Tender Briefing will be provided to the Tenderers who registered their attendance. The Tenderer shall indicate the number of people attending the briefing, their name(s), designation(s) and contact details. Only registered personnel will be allowed to enter the Tender Briefing.
CONTACT PERSON'S DETAILS
ITEMS TO RESPOND
1
Item No. 1
Mandatory to Bid: Yes
One-time Set-Up Cost
LOT
1.0000
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