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Provision of Contact Centre Services for Science Centre Singapore and its group of Attractions
Provision of Contact Centre Services for Science Centre Singapore and its group of Attractions

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The information contained within the procurement notices/documents is intended for the sole purpose of suppliers preparing for their bids, and shall be used only for this intended purpose. They shall not be reproduced, distributed, adapted, modified, republished, displayed, broadcasted, hyperlinked, framed or transmitted in any manner or by any means without prior permission, other than for its intended purpose.
SCB000ETT26000011
SCB 2026/011
Science Centre Board
15 Apr 2026 03:05PM
180 Days
Services
If the tender is a two envelope tender, you need to submit separate technical and price documents in your response.
No
Expenditure
No
Non Period Contract
Open Tender Lite
If the tender allows request for proposal, suppliers can counter propose with different items as long as it fulfills the intended objective of the original item.
No
Please refer to the tender documents to find out if the Government Registration Authority (GRA) registration is a critical (i.e. mandatory), non-critical or fully exempted evaluation criterion.
EPU/SER/30 - Service (Management) [$250,000 (EPU S3)]
Facilities Management ⇒ Management Services
Closing on
11 May 2026
04:00PM
Electronic Submission
Site Briefing on
21 Apr 2026
09:30AM
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TENDER DOCUMENTS
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WHO TO CONTACT
(For all queries pertaining to this tender, please seek clarification from the person(s) listed below.)
PRIMARY
MR REDHWAN YUSOF
Muhammad_Redhwan_Mohamed_Yusof@science.edu.sg
64252820
65659533
Science Centre Singapore, 15 Science Centre Road, Singapore 609081
SECONDARY
MR MOHAMMED FAIZAL
mohammed_fazail_musa_bakar@science.edu.sg
64252820
65659533
Science Centre Singapore, 15 Science Centre Road, Singapore 609081
AWARDING AGENCY
Science Centre Board
CONTACT PERSON'S DETAILS
MR REDHWAN YUSOF
Muhammad_Redhwan_Mohamed_Yusof@science.edu.sg
64252820
65659533
Science Centre Singapore, 15 Science Centre Road, Singapore 609081
SITE BRIEFING
Yes
21 Apr 2026
09:30AM
Newton Room
Science Centre Singapore
15 Science Centre Road
Singapore 609081
Vendors are required to confirm their attendance with Both Mr Redhwan, and Mr Fazial via their respective e-mails by 4:00pm SGT on 20 April 2026.
CONTACT PERSON'S DETAILS
MR REDHWAN YUSOF
Muhammad_Redhwan_Mohamed_Yusof@science.edu.sg
64252820
65659533
Science Centre Singapore, 15 Science Centre Road, Singapore 609081
ITEMS TO RESPOND
1
Item No. 1
Mandatory to Bid: Yes
Project Setup Fee
LOT
1.0000
2
Item No. 2
Mandatory to Bid: Yes
Retainer fee and/or tier call charges per month for 1st year
MONTH
12.0000
To enter cost per month
3
Item No. 3
Mandatory to Bid: Yes
Retainer fee and/or tier call charges per month for 2nd year
MONTH
12.0000
To enter cost per month
4
Item No. 4
Mandatory to Bid: Yes
Retainer fee and/or tier call charges per month for 3rd year
MONTH
12.0000
To enter cost per month
5
Item No. 5
Mandatory to Bid: Yes
Optional - Outreach Campaign for Dormant Memberships
LOT
1.0000
6
Item No. 6
Mandatory to Bid: Yes
Optional - Ad-Hoc Crisis Handling
LOT
1.0000
7
Item No. 7
Mandatory to Bid: Yes
Optional - Readiness Drill
LOT
1.0000
Per Exercise
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© 2026 GOVERNMENT OF SINGAPORE
Last updated on 03 Nov 2025

© 2026 GOVERNMENT OF SINGAPORE
Last updated on 03 Nov 2025