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Provision of a 3-Year Application Maintenance Support and Enhancement Services for Bizengage CRM and MSTI (Maritime Sector Incentive) System
Provision of a 3-Year Application Maintenance Support and Enhancement Services for Bizengage CRM and MSTI (Maritime Sector Incentive) System with an Option to Extend for an Additional Two (2) Years at the Authority's Discretion

OPPORTUNITY DETAILS

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The information contained within the procurement notices/documents is intended for the sole purpose of suppliers preparing for their bids, and shall be used only for this intended purpose. They shall not be reproduced, distributed, adapted, modified, republished, displayed, broadcasted, hyperlinked, framed or transmitted in any manner or by any means without prior permission, other than for its intended purpose.
MPA000ETT26000016
INC2600393/027/2026
Maritime and Port Authority of Singapore
24 Jun 2026 05:05PM
90 Days
Please refer to Evaluation Criteria in Section F of the tender document.
Services
If the tender is a two envelope tender, you need to submit separate technical and price documents in your response.
No
Expenditure
Yes
Non Period Contract
Open Tender
If the tender allows request for proposal, suppliers can counter propose with different items as long as it fulfills the intended objective of the original item.
No
Please refer to the tender documents to find out if the Government Registration Authority (GRA) registration is a critical (i.e. mandatory), non-critical or fully exempted evaluation criterion.
IT&Telecommunication ⇒ IT Services & Software Development
Closing on
20 Jul 2026
04:00PM
Electronic Submission
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TENDER DOCUMENTS
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WHO TO CONTACT
(For all queries pertaining to this tender, please seek clarification from the person(s) listed below.)
PRIMARY
ALAN ONG
Alan_Ong@mpa.gov.sg
Any queries on administrative matters, you may refer to Ms Wang Siying at e-mail: Wang_Siying@mpa.gov.sg.
SECONDARY
TONG KHOON HENG
Tong_Khoon_Heng@mpa.gov.sg
-
AWARDING AGENCY
Maritime and Port Authority of Singapore
CONTACT PERSON'S DETAILS
WANG SIYING
Wang_Siying@mpa.gov.sg
Finance, Procurement & Admin Division 460 Alexandra Road mTower #18-00 Singapore 119963
ITEMS TO RESPOND
1
Item No. 1
Mandatory to Bid: Yes
MAIN ITEMS - Total Contract Price for Main Items (Please add up Items 1 to 7)
LOT
1.0000
2
Item No. 2
Mandatory to Bid: Yes
OPTIONAL ITEMS/SERVICES - Total Contract Price for Professional services for user stories, BizEngage Account Management (Biz Act Mgt).
LOT
1.0000
3
Item No. 3
Mandatory to Bid: Yes
OPTIONAL ITEMS/SERVICES - Total Contract Price for Professional services for user stories, BizEngage Greeting Management (Biz Greeting Mgt).
LOT
1.0000
4
Item No. 4
Mandatory to Bid: Yes
OPTIONAL ITEMS/SERVICES - Total Contract Price for Year 4 Maintenance & Support services.
LOT
1.0000
5
Item No. 5
Mandatory to Bid: Yes
OPTIONAL ITEMS/SERVICES - Total Contract Price for Year 5 Maintenance & Support services.
LOT
1.0000
6
Item No. 6
Mandatory to Bid: Yes
OPTIONAL ITEMS/SERVICES - Total Contract Price for Security Testing for the System for Year 4.
LOT
1.0000
7
Item No. 7
Mandatory to Bid: Yes
OPTIONAL ITEMS/SERVICES - Total Contract Price for Security Testing for the System for Year 5.
LOT
1.0000
8
Item No. 8
Mandatory to Bid: Yes
OPTIONAL ITEMS/SERVICES - Total Contract Price for Professional service up to 400 standard man-days to enhance or modify the System.
LOT
1.0000
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