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DEVELOPMENT OF CALL MANAGEMENT SYSTEM FOR THE SPF
DEVELOPMENT OF CALL MANAGEMENT SYSTEM FOR THE SPF

OPPORTUNITY DETAILS

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The information contained within the procurement notices/documents is intended for the sole purpose of suppliers preparing for their bids, and shall be used only for this intended purpose. They shall not be reproduced, distributed, adapted, modified, republished, displayed, broadcasted, hyperlinked, framed or transmitted in any manner or by any means without prior permission, other than for its intended purpose.
MHA00003000028237
CPO/ICT/026
Ministry of Home Affairs - Ministry Headquarter 1
06 Jul 2026 12:05AM
365 Days
Services
If the tender is a two envelope tender, you need to submit separate technical and price documents in your response.
No
Expenditure
Yes
Non Period Contract
Open Tender
If the tender allows request for proposal, suppliers can counter propose with different items as long as it fulfills the intended objective of the original item.
No
Please refer to the tender documents to find out if the Government Registration Authority (GRA) registration is a critical (i.e. mandatory), non-critical or fully exempted evaluation criterion.
EPU/CMP/10 - Computer Related Hardware, Software, and Services [$5,000,000 (EPU S7)]
Miscellaneous ⇒ Others
Closing on
04 Aug 2026
04:00PM
Electronic Submission
Site Briefing on
16 Jul 2026
09:00AM
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TENDER DOCUMENTS
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WHO TO CONTACT
(For all queries pertaining to this tender, please seek clarification from the person(s) listed below.)
CHEONG WAI HOH
CHEONG_Wai_Hoh@htx.gov.sg
AWARDING AGENCY
Ministry of Home Affairs - Ministry Headquarter 1
CONTACT PERSON'S DETAILS
MINISTRY OF HOME AFFAIRS
CHEONG_Wai_Hoh@htx.gov.sg
SITE BRIEFING
Yes
16 Jul 2026
09:00AM
Police Cantonment Complex
Block A, Level 5 Briefing Room
391 New Bridge Road
Singapore 088762
CONTACT PERSON'S DETAILS
LIM GUAN CHOON
LIM_GUAN_CHOON@HTX.GOV.SG
96466880
NPPK
28 Irrawaddy Road
Singapore 329560
ITEMS TO RESPOND
1
Item No. 10
Mandatory to Bid: Yes
[FIRM] DELIVERY OF CALL MANAGEMENT SYSTEM (CMS) WITH 12-MONTH WARRANTY PERIOD
EACH
1.0000
DELIVERY INFORMATION
S/NLocationDelivery DateQuantityDelivery Terms
1Administration and Finance Department New Phoenix Park, 28 Irrawaddy Road Singapore 32956031 Dec 20271.0000
2
Item No. 20
Mandatory to Bid: Yes
[FIRM] 5-YEAR POST-WARRANTY COMPREHENSIVE MAINTENANCE
EACH
1.0000
DELIVERY INFORMATION
S/NLocationDelivery DateQuantityDelivery Terms
1Administration and Finance Department New Phoenix Park, 28 Irrawaddy Road Singapore 32956031 Dec 20331.0000
3
Item No. 30
Mandatory to Bid: Yes
[FIRM] 6-YEAR ANNUAL VULNERABILITY ASSESSMENT & PENETRATION TESTING (VAPT)
EACH
1.0000
DELIVERY INFORMATION
S/NLocationDelivery DateQuantityDelivery Terms
1Administration and Finance Department New Phoenix Park, 28 Irrawaddy Road Singapore 32956031 Dec 20331.0000
4
Item No. 40
Mandatory to Bid: Yes
[OPTION] UP TO 3 YEARS OF ADDITIONAL POST-WARRANTY COMPREHENSIVE MAINTENANCE
EACH
1.0000
DELIVERY INFORMATION
S/NLocationDelivery DateQuantityDelivery Terms
1Administration and Finance Department New Phoenix Park, 28 Irrawaddy Road Singapore 32956031 Dec 20361.0000
5
Item No. 50
Mandatory to Bid: Yes
[OPTION] UP TO 3 YEARS OF ADDITIONAL ANNUAL VULNERABILITY ASSESSMENT & PENETRATION TESTING (VAPT)
EACH
1.0000
DELIVERY INFORMATION
S/NLocationDelivery DateQuantityDelivery Terms
1Administration and Finance Department New Phoenix Park, 28 Irrawaddy Road Singapore 32956031 Dec 20361.0000
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